Privacy Policy

• name, email address, telephone number, subject line, and message content sent through the contact form or by email
• appointment-related messages exchanged with you about availability, changes, aftercare, or follow-up support
• shop-order or delivery-support messages, complaints, claim evidence, and follow-up communications about fulfillment issues

• selected treatment, appointment date, appointment timeslot, and your name, email address, and mobile number entered during booking
• Stripe customer, checkout session, payment status, and transaction reference information
• calendar event details created after successful payment so your appointment can be reserved

• cart contents, selected product variants, quantities, discount code attempts, and the shipping country or delivery details entered to request a live quote or complete checkout
• delivery name, address, email address, telephone number, tax or customs identifiers where supplied, selected shipping option, order totals, Stripe checkout session data, and shop order references
• CJdropshipping order identifiers, fulfillment status, carrier or logistics details, tracking-related updates, delivery exceptions, and evidence submitted for damaged, missing, delayed, or incorrect parcel claims
• payment-risk indicators, chargeback or dispute references, address-validation results, return or cancellation records, and any evidence reasonably needed to investigate fraud, delivery, customs, safety, or payment disputes

• date of birth, birth sex, body weight, and skin tone information entered in the clinic consent form
• health information such as medical conditions, medications, allergies, reproductive status, neurological or mental health information, lifestyle factors, and prior aesthetic or surgical history
• treatment-specific consent, aftercare acknowledgement, optional photography and marketing preferences, and your signed confirmation that the information provided is accurate

• IP address, browser and device information, pages requested, timestamps, and similar technical data generated when the site is used
• the preferred_locale cookie used to remember language choice and the shop_info_dismissed cookie used to remember when a shop information notice has been closed
• theme preference saved in local storage, the shop-cart-v1 local-storage cart, and overpass-nearby map cache data stored in local storage to improve repeat visits and storefront usability
• analytics, performance, anti-abuse, and external-content request data generated when the site loads hosted checkout pages, maps, product images, or similar third-party resources

We use contact, booking, and payment data to take deposits, reserve appointments, prevent double-booking, send confirmations, and manage cancellations, rescheduling, and follow-up communication.

We use shop, contact, delivery, and payment data to generate live shipping quotes, take payment, create or reconcile orders with CJdropshipping, coordinate dispatch and delivery, send order updates, and investigate lost, damaged, delayed, incorrect, or disputed deliveries.

We use order, payment, device, correspondence, and fulfillment data to verify orders, manage suspected fraud or misuse, respond to payment disputes or chargebacks, recover losses where legally justified, and keep records needed to defend the business against ecommerce-related claims.

We use the information in the pre-treatment consent form to assess suitability, identify contraindications, keep treatment notes, provide aftercare, and protect client safety.

If you choose to subscribe, we use your email address to send offers, updates, and clinic news. You can unsubscribe at any time.

We use technical and storage-related data to keep the site functioning, remember user preferences such as language, theme selection, and cart state, improve map and storefront performance, detect abuse, and maintain website security.

Where relevant to the online shop, we use personal data to meet tax, accounting, customs, product-safety, recall, complaint-handling, and legal-reporting obligations, including communicating with customers if a product needs to be withdrawn, investigated, repaired, replaced, or refunded for safety or compliance reasons.

To process bookings, take deposits, reserve appointments, handle online shop orders, arrange fulfillment, and communicate with you about the services or products you ask us to provide.

To operate the clinic, maintain the website, manage enquiries, keep records, protect the business against misuse, fraud, delivery disputes, or chargebacks, investigate shop-order problems, and improve the way the service runs.

For optional marketing, optional marketing use of treatment photographs or videos, and explicit consent to process special category health data where required for consultation and treatment planning.

To keep records needed for tax, accounting, insurance, regulatory, and complaint-handling purposes, to meet product-safety or recall obligations, and where necessary to establish, exercise, or defend legal claims.

Treatment-related consultation notes, consent forms, and clinical images are generally kept for at least 7 years after the last treatment, or longer where needed for insurance, legal, or clinical reasons.

Payment, tax, and core booking records are kept for as long as reasonably needed for accounting and legal compliance, which is commonly up to 6 years.

Order, payment, fulfillment, and delivery-dispute records are generally kept for as long as reasonably necessary to complete the order, deal with returns, recalls, chargebacks, or claims, and meet tax, accounting, fraud-prevention, product-safety, or legal obligations, which is commonly up to 6 years and may be longer where a dispute or investigation remains open.

Contact enquiries that do not lead to treatment are usually kept only for as long as needed to respond, manage follow-up, and deal with any later issues.

Newsletter data is kept until you unsubscribe or ask us to stop. Marketing-use photography consent can also be withdrawn for future use, although material already published may not always be instantly removable from every channel.

Cookie and local-storage durations vary by feature. For example, the locale cookie may remain for up to 12 months, the shop information dismissal cookie for up to 180 days, the map cache for around 12 hours, and the cart or theme data until cleared or overwritten in your browser.